At Warm Embrace, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, personal care, and day-to-day assistance in their home. The CCC is responsible for providing engaged, extraordinary service to seniors in the service area surrounding Indiana, while achieving consistent growth for the office. As a Client Care Coordinator, you will work with our network of caring professionals to deliver one-on-one care that enhances the quality of life for our clients while delivering on our promise to Elevate the Human Spirit.

Job Summary:

The Client Care Coordinator (“CCC”) is responsible for managing the client experience from referral through continuity of care. The role of the CCC with prospective clients, taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Warm Embrace, the CCC will be responsible for managing the provision of outstanding client care as well as the organization of communication between family resources, community providers, insurance companies, case managers and other third-party payors. The CCC will be responsible for supervising and training caregiving staff, partnering with them to ensure quality of care. To this end, the CCC will also participate in the On-Call rotation, managing after hours issues, up to 14 days per month. Finally, the CCC will work directly with the local office staff, including the Scheduling Coordinator to ensure that client shifts and hours are matched with caregiver qualifications to ensure a platinum experience for our clients.

Job Requirements

Communications Skills

• Interpersonal & public speaking skills, as well as strong writing skills.
• Strong sense of professional discernment.
• Passion, professionalism, and a positive attitude - self-motivated and committed to excellence.
• Demonstrated success in a consultative sales role.

People Management Skills

• Effective oral and written presentation skills. Excellent interpersonal and coaching skills. Ability to exercise professional discernment and maintain professional boundaries. Demonstrated ability to forge positive relationships with a diverse range of individuals from varying backgrounds.

Computer Skills

• Above average computer literacy, including proficiency in Microsoft Office and web-based applications. We are a tech-intensive company with strong reliance on computers for communication and documentation. Strong competence and comfortability with computer applications is a must.

Organizational & Executive Functioning Skills

• Excellent organizational skills. Excellent attention to detail.
• Ability to operate thoroughly but efficiently, creatively making optimal use of your time.
• Sense of urgency, proactivity, and a genuine passion for caring for others.
• Multi-tasking abilities, with a flexible, adaptable, client-centered mentality - there are lots of factors in our work that we cannot control. Must be confident in problem-solving on the fly and making the most of every situation, maintaining composure and professionalism at all times.

Physical Abilities

• Ability to work in the field, driving to client homes and accessing client homes, which may involve walking on slightly uneven terrain, walking up steps while carrying supplies, and navigating a variety of client home environments.
• Ability to operate a motor vehicle, have a current, valid driver’s license with clean driving record, safe, reliable vehicle with current insurance and registration.
• Able to sit, stand, bend, lift, push, pull up to 25 pounds.

Schedule

• Typical office hours are 9:00am-4:00pm Mon-Fri (however this person will need to be available to occasionally come in an hour before and stay hour after office hours
• Willingness to work non-traditional hours on occasion in order to meet supervisory needs associated with managing service delivery for a 24/7 business.
• Willingness to be on call, monitoring phone and being available to tend to emergent situations, up to 14 days per month

Education & Experience

• Minimum Associate’s Degree or equivalent education required.
• Minimum of 2 years of experience in a similar position strongly preferred.

Benefits

• Competitive pay
• Continuing training opportunities
• Opportunities for growth and professional development
• Supportive and friendly work environment
• Free light meals, snacks, beverages and more

An Equal Opportunity and Affirmative Action employer, we consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, sexual orientation, national origin, age, disability, marital or veteran status, or any legally protected status. We will provide reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.